Aragon predicts that by 2021, digital labor will become a key feature of intelligent contact center offerings. This will force enterprises to plan for the ratio of human labor to digital labor. Join this webinar on June 14th with Jim Lundy, CEO and Lead Analyst for intelligent contact center, to learn and understand:
The trends driving the rise of the intelligent contact center (ICC)
How AI will impact the future of the contact center
How enterprises can gain a competitive advantage in the contact center by leveraging human and digital labor
Understand the trends driving the rise of the intelligent contact center (ICC).
Discover how AI will impact the future of the contact center.
Learn how your enterprise can gain a competitive advantage in the contact center by leveraging human and digital labor.
Who should attend?Head of Contact Center and Contact Center leaders. CEOs, CIOs, and operations, and customer support professionals.
Aragon Research is the newest technology research and advisory firm. Aragon delivers high-impact interactive research and advisory services to provide enterprises the insight they need to help them make better technology and strategy decisions. Aragon Research serves business and IT leaders and has ...