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Why Your AI Contact Center Will Never Be the Same

Chatbots and the Rise of Digital Labor in the Contact Center

Today, the contact center is at an inflexion point. Artificial intelligence is here and with it comes the ability to recognize customer situations and solve their problems faster. With the rise of chatbots, this marks the beginning of the shift to digital labor, meaning the automation of tasks that are performed by computer applications that were previously performed by humans. Digital labor can be used in contact centers to solve problems that humans are having with a particular product or service.

Aragon predicts that by 2021, digital labor will become a key feature of intelligent contact center offerings. This will force enterprises to plan for the ratio of human labor to digital labor. Join this webinar on June 14th with Jim Lundy, CEO and Lead Analyst for intelligent contact center, to learn and understand:

The trends driving the rise of the intelligent contact center (ICC)
How AI will impact the future of the contact center
How enterprises can gain a competitive advantage in the contact center by leveraging human and digital labor
Why attened?
  • Understand the trends driving the rise of the intelligent contact center (ICC).

  • Discover how AI will impact the future of the contact center.

  • Learn how your enterprise can gain a competitive advantage in the contact center by leveraging human and digital labor.

Who should attend?
Head of Contact Center and Contact Center leaders. CEOs, CIOs, and operations, and customer support professionals.
Speakers
Jim Lundy, CEO
Jim Lundy is the founder and CEO of Aragon Research and serves as the lead analyst for workflow and content automation, the digital workplace, and sales engagement, among other areas. Prior to founding Aragon Research, Jim held positions at Saba Software, Gartner, and Xerox.

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Organizer:

Aragon Research is the newest technology research and advisory firm. Aragon delivers high-impact interactive research and advisory services to provide enterprises the insight they need to help them make better technology and strategy decisions. Aragon Research serves business and IT leaders and has ...
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