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Retail

Webinar: The Retail Hangover: Returns and Reverse Logistics

THIS WEBINAR WAS RECORDED ON THE

June 19, 2018

Duration

60 min

WATCH WEBINAR
webinar description

Join us to learn more about the white spot space of Reverse Logistics. Make it easy for people to shop online and they will...and they will return 25-40% of it versus 8-9% in actual stores. In this session, we will discuss:
** Growing omnichannel return & service issues
** Impact of the consumer purchase & delivery experience

Reasons to attend the webinar
  • Learn more about one of the hottest segments of the Supply Chain: reverse logistics

  • Gain a better understanding of omni-channel fulfillment and how to improve your approach

  • Join us to learn new ideas for improving your Supply Chain's performance

Who should attend

eCommerce Supply Chain professionals
Supply Chain practitioners & leaders looking to better understand the Reverse Logistics environment

Speakers:
Reverse Logistics Association
Tony Sciarrotta, Executive Director
Tony Sciarrotta has held a variety of sales, marketing, and service positions in the consumer electronics industry for over 30 years, including Philips from 1988 through 2013.  

Beginning in 1998, Tony began a returns management department and focused Philips on activities to reduce returns and their costs. Tony has worked with global retailers and internal business groups to implement returns initiatives that became best-in-class industry practices. Tony also took responsibility for maximizing asset recovery of all returned consumer products.

Since Philips, Tony has continued to consult and evangelize for improvements to consumer products to reduce returns, and to improve reverse logistics activities through his new role as Executive Director for the Reverse Logistics Association. The RLA is the only global trade group for the reverse industry since 2002.

Tony can be reached at 678.662.7767 and via email at [email protected]

Supply Chain Now Radio (SCNR) brings leaders & practitioners together to share best practices and to discuss the key challenges impacting end-to-end Supply Chain Management today. SCNR’s podcasts and webinars have been downloaded over 5 million times since May 2017. Our podcasts peaked at #14 on ... Read More

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