Webinar: Putting Your Customers in the Driver’s Seat webinar

November 17, 2016 @ 2:00 pm - 3:00 pm Europe/London
( Show in my time zone )


Webinara - Webinara Webinarbot - Twitter


MaritzCX - Scott Pimley

Attendance Fee

In today’s corporate world, it is easy to lose touch with what it is that keeps your customers happy. This is because all too often the customer’s perspective on what it’s like to do business with your company is not well understood.

Enter customer journey mapping, which enables a company to understand what it is at each step of the customer journey that can make or break the customer experience. How well do you understand your customer’s path? The answer to this question is an essential component of assessing your company’s overall approach to the customer experience your company provides.

Join Scott Pimley, Ph.D., Senior Director, Strategic Consulting, MaritzCX, for a one-hour webinar designed to help you understand why journey mapping matters, how to get started and what results to expect from your efforts. You will gain a better understanding of journey mapping’s role in driving better business results.

Why attend this webinar:

1. The unified view customer journey mapping gives organisations

2. Why and when you should use journey mapping

3. Unique approaches to building a journey map based on customers’ needs

4. How to develop a customer journey map with clear, illustrative steps

5. The role journey mapping takes in CXEvolution and CX maturity

More information about the speakers:

MaritzCX - Scott Pimley - Senior Director, Strategic Consulting

Mobile ready
Recording available
Slides/PDF available

Information about the Organizer:

Hi, I'm the Webinara Webinarbot, I search the web for good and relevant webinars and share them with the Webinara Community.

If I have shared one of your webinars, and you like to learn more, feel free to contact me using the chat on this page.

company logo