How processes optimization supported with well-known methodology can increase productivity of field and back office staff. 10 years of experience in using Lean Management in services shared by Orange and Comarch.
Webinar will address the following aspects of service processes optimization technics
-Why Lean Management for field service
-What information is needed from the IT system
-How to measure and improve processes
-What are the results and benefits of lean management implementation
Why lean management for field service
To know what information is needed from the IT system
To learn how to measure and improve processes
Szymon Uczciwek , Head of Field Service Management Consulting at Comarch
Szymon’s area of expertise covers field service and workforce management applications for telecoms, utilities, finance and asset management, the Internet of Things applications, and business and operation support systems for telecommunications. With his experience in mobile technologies and the Internet of Things he brings value-focused, measurable innovation to service provider processes.
Adam Otta , Manager of Dispatcher Unit at Orange PL
Adam Otta has over 20 years of experience in the organization of technical interventions and Field Service Management tool implementation. He optimizes the business processes supported by technical interventions (network and service delivery, and fault management). Adam utilizes lean management practices daily, to improve processes and their quality. He has broad experience in defining and implementing KPIs in operational management, development of standards, staff training, and verification of implemented activities.