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Webinar: Framework, Controls, and Systems to reduce Warranty Fraud and Excess

Actionable framework for reducing fraudulent warranty claims

THIS WEBINAR WAS RECORDED ON THE

December 05, 2017

Duration

60 min

Fraudulent warranty cost an estimated 3-15 percent of a company's warranty costs. The companies can save millions of dollars a year by implementing framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations.

This Webinar by Warranty industry experts provides a clear, practical, and actionable framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. A system of efficient warranty management that can reduce costs without upsetting the customer and dealer relationships.
Why attend?
  • Understand the different forms of warranty fraud

  • Uncover issues in your company's warranty processes

  • Learn methods to detect and prevent fraudulent activities

  • Implement a robust system of warranty cost control

Speakers
Eric Marlan, Senior Product Manager, Mize at Mize inc
Eric Marlan is a Senior Product Manager with Mize and is responsible for developing product roadmap for Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Service Plans, Support, Field Service, and Knowledge. Eric has extensive experience working with many global manufacturers to implement software solutions for optimizing Warranty Management, Field Service Management, and Service Contracts Management.
Matti Kurvinen, Managing Director of sd-ize and Author at sd-ize
Matti Kurvinen is a recognized expert in warranty and service operations. He helps clients in service cost reduction and transparency and in their paths to digitalization and becoming service businesses models with the current realities in installed base management and product/component traceability many companies are struggling with. Matti is a Founder and MD of sd-ize consulting and Co-author of Warranty Fraud Management book
Ashok Kartham, CEO, Mize Inc. at Mize Inc
Ashok Kartham is the Founder and CEO of Mize, creator of the Connected Customer Experience platform that enables companies to maximize the customer lifetime value. Ashok has 20+ years of experience as CEO of software and high-tech companies. Ashok has 25 years’ experience working with global manufacturers and Fortune 500 companies in delivering enterprise software solutions for Service, Warranty, Parts, Support, and Knowledge Management.
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