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Webinar: Demystify the Customer Journey

Keep It Simple, Get It Right for CEM Success

webinar description

You hear a lot of talk about the customer journey, but what does that really mean? And why should you care, anyway? Let us help you get a handle on this sometimes confusing concept and explain why getting a clear, complete view of your customer journey is job 1 when it comes to managing the customer experience.

Reasons to attend the webinar:
  • How to define your customer journey as simply as possible

  • How touchpoints are related to the customer journey

  • How to identify the most important steps along the journey

Speakers:
Satmetrix
The Satmetrix Success Squad, CEM
13

Oct

2016

10:00 - 11:00 AM
(GMT -7)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

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