Menu Shape 3 copy 2Created with Avocode.
webinara overview
Marketing

Webinar:
7 Steps to Deliver Better Customer Experiences

How companies are breaking down silos and delivering differentiating experiences.

webinar description

The customer experience is the single most important factor for business success. This was declared more than a decade ago by marketing gurus Don Peppers and Martha Rogers. Yet today, most companies still use an incomplete definition of customer experience and have incomplete tools and approaches to manage it. Instead of an integrated, holistic customer experience, companies have narrow silos that each focus on different pieces of the experience in an uncoordinated way.

This doesn’t have to be the case. Using seven key steps, brand-building expert Denise Lee Yohn helps companies design and deliver dramatically improved experiences by using a customer experience architecture. This framework enables companies to deliver optimal experiences to different customer segments.

On November 15, in a live, interactive Harvard Business Review webinar, Yohn will share the seven parts of this customer experience architecture and provide practical examples of how companies are breaking down silos and delivering differentiating experiences.

Reasons to attend the webinar:
  • Learn how to design and deliver dramatically improved experiences

  • Deliver optimal experiences to different customer segments

  • Get practical examples of how companies are delivering differentiating experiences

Speakers:
HBR
Denise Lee Yohn
Featuring brand-building expert Denise Lee Yohn, author of the books What Great Brands Do and Extraordinary Experiences: What Great Retail and Restaurant Brands Do.
15

Nov

12:00 - 1:00 PM
(GMT -5)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

WEBINAR HAS ENDED
Organizer: Webinara

Hi, I'm the Webinara Webinarbot, I search the web for good and relevant webinars and share them with the Webinara Community. If I have shared one of your webinars, and you like to learn more, feel free to contact me using the chat on this page.

Other webinars you may like
Free
Jan 23, 1.00 PM (GMT -05:00)
The Insider’s Guide to SEMrush with Krista
Join Krista Tidman as she guides you through the platform, learning the best tips & tricks to each tool! This is 3rd episode of this series. In this webinar, we will be showcasing the On Page SEO Checker SEMrush is huge All-in-One Marketing Tool, it has won 3 awards in 2017: Best USA, UK and European
SEMrush
Speaker - Krista Tidman
More info
Free
Jan 24, 12.00 PM (GMT -05:00)
6 Strategies for Viral and Evergreen Content
In this session, Nadya Khoja discusses 6 principles and guidelines for creating contagious content that grabs attention, grows your brand, and expands the top of your marketing funnel. We will have a 15-minute presentation by Nadya, then Ross and Kathrin will join roundtable discussion hosted by Justin.
HubSpot
Speaker - Justin Champion
More info
Free
Jan 25, 10.00 AM (GMT -05:00)
Mindmapping Supply Chain Risk
Globalization is increasing the frequency with which supply chains are affected by disruptions such as natural disasters and epidemics at some link in the chain. Such risk events can have far-reaching consequences and long-lasting impact. Companies must ensure that their supply chains are prepared for
riskmethods
Speaker - Heiko Schwarz
More info
Other webinars you may like
Free
Jan 23, 1.00 PM (GMT -05:00)
The Insider’s Guide to SEMrush with Krista
Join Krista Tidman as she guides you through the platform, learning the best tips & tricks to each tool! This is 3rd episode of this series. In this webinar, we will be showcasing the On Page SEO Checker SEMrush is huge All-in-One Marketing Tool, it has won 3 awards in 2017: Best USA, UK and European
SEMrush
Speaker - Krista Tidman
More info
Free
Jan 24, 12.00 PM (GMT -05:00)
6 Strategies for Viral and Evergreen Content
In this session, Nadya Khoja discusses 6 principles and guidelines for creating contagious content that grabs attention, grows your brand, and expands the top of your marketing funnel. We will have a 15-minute presentation by Nadya, then Ross and Kathrin will join roundtable discussion hosted by Justin.
HubSpot
Speaker - Justin Champion
More info
Free
Jan 25, 10.00 AM (GMT -05:00)
Mindmapping Supply Chain Risk
Globalization is increasing the frequency with which supply chains are affected by disruptions such as natural disasters and epidemics at some link in the chain. Such risk events can have far-reaching consequences and long-lasting impact. Companies must ensure that their supply chains are prepared for
riskmethods
Speaker - Heiko Schwarz
More info
Other webinars you may like
Free
Duration: 60 Min
GDPR and the cyber security debate
Ever heard about GDPR (General Data Protection Regulation)? If you do business in EU you have to know a thing or two about it. Should US businesses worry too? The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information
SALT.agency
Speaker - Dan Taylor
More info
Free
Duration: 60 Min
Live Site Audit with Nitin Manchanda
Whatever you do to improve SEO for your site, The First thing is SEO On-Page Audit. Fix all the issue first, then go for improvement. This series is hosted by Head of SEO at Trivago Nitin Manchanda. Every episode he will have different, but only reputable SEOs. They can do wonders, they have years of
trivago
Speaker - Nitin Manchanda
More info
Free
Duration: 60 Min
The Insider’s Guide to SEMrush
Brand Monitoring Tool one of the latest in SEMrush collection of tools. This one is not an SEO one. Monitoring your Brand or more fashionable name Social Listening is important, even if you don't really have brand today, but just building it up. Amplify good vibes and deal with negative comments is absolutely
SEMrush
Speaker - Anton Shulke
More info
show all webinars