Menu Shape 3 copy 2Created with Avocode.
webinara overview
Marketing

Webinar: How to use Net Promoter Score to measure and improve customer satisfaction

webinar description

In this free webinar you will learn how to measure customer satisfaction using NPS® and get inspiration on how to get customers to recommend your business.

Used by companies of all sizes, Net Promoter Score® (NPS) has become one of the most popular methods to measure customer satisfaction. In this webinar, J. Christian Andersen will show you how NPS will help you improve customer experience and get more customers to recommend your business to others.

Customer experience expert J. Christian Andersen will talk about:

- Introduction to Net Promoter Score® methodology – The one number you need to grow – used by top brands such as LEGO, Apple and businesses of all sizes.
- The five steps to Customer Nirvana that have become the touchstone and blueprint for everything we do.
- Codifying LEGO and other world brands in the search for excellence. You will see exactly what to copy and how to apply it.

Reasons to attend the webinar
  • Introduction to Net Promoter ScoreĀ® methodology

  • J. Christian Andersen will show you how NPS will help you improve customer experience

  • Learn how to get more customers to recommend your business to others

Speakers:
Markedu
Alexander Andersen,
At Markedu we do our best to satisfy your needs for marketing education, inspiration and insights. Offering educational and inspirational live webinars, recorded marketing webinars and self-paced free online courses, pay-as-you-go marketing training, seminars, conferences, workshops and our new Digital Marketing Academy, we aim to be your one-stop-shop for marketing education.
Relationwise
J. Christian Andersen, co-founder
J. Christian Andersen is the co-founder of Relationwise and author of two books. He has presented numerous talks and workshops and advised leaders on how to make their company the one people love to recommend. Lately one of his customers said; “I highly recommend Christian. In just one hour we received the necessary, unconventional advice we needed in order for us to get started in mobilising our customer ambassadors.”

About Relationwise:

Real-time customer insight dashboards for customer centric business leaders. Relationwise was founded in Denmark and won a national entrepreneurial prize for “best business plan and concept”. The company has been featured in Børsen (the Danish equivalent to The Economist), and both small and large international customers have placed their trust in it’s capacity and experience.

Relationwise use the NPS – Net Promoter Score as a foundation for how our software measures customer satisfaction.
20

Oct

2015

10:00 - 11:00 AM
(GMT +)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

WEBINAR HAS ENDED
Organizer: Markedu

Markedu is your one-stop-shop for training & new knowledge

Other webinars you may like
FREE
Feb 21, 12.00 PM (GMT -05:00)
The State Of Email In 2019
Learn about the trends and innovations that have the potential to turn the email industry upside down—and get practical advice on how to make the most of email in 2019. The email industry is constantly changing, and keeping up with what’s new can feel like an impossible task. Join our panel
Litmus
Speaker - Alice Li
More info
FREE
Feb 26, 12.00 PM (GMT -05:00)
The Plan. The Pitch. The Project.
Let’s sit down with a man who understands influence. Marcus Sheridan was influential before influencer marketing was a thing. From small blogs to big stages, Marcus built his brand through PR and content, delivered with rare passion and a collaborative mindset. While we have him, ask him anything.
Orbit Media
Speaker - Andy Crestodina
More info
FREE
Feb 27, 12.00 PM (GMT -05:00)
Marketing Scoop Episode 2.20
Marketing Scoop Episode 2.20 is an ‘Advertising’ themed episode – specifically focusing on “Why advertise on Quora?” Have you been happily advertising using Google Ads or Facebook over the past couple of years, thinking that it’s not necessary to consider other
AVADO
Speaker - David Bain
More info
Other webinars you may like
FREE
Feb 21, 12.00 PM (GMT -05:00)
The State Of Email In 2019
Learn about the trends and innovations that have the potential to turn the email industry upside down—and get practical advice on how to make the most of email in 2019. The email industry is constantly changing, and keeping up with what’s new can feel like an impossible task. Join our panel
Litmus
Speaker - Alice Li
More info
FREE
Feb 26, 12.00 PM (GMT -05:00)
The Plan. The Pitch. The Project.
Let’s sit down with a man who understands influence. Marcus Sheridan was influential before influencer marketing was a thing. From small blogs to big stages, Marcus built his brand through PR and content, delivered with rare passion and a collaborative mindset. While we have him, ask him anything.
Orbit Media
Speaker - Andy Crestodina
More info
FREE
Feb 27, 12.00 PM (GMT -05:00)
Marketing Scoop Episode 2.20
Marketing Scoop Episode 2.20 is an ‘Advertising’ themed episode – specifically focusing on “Why advertise on Quora?” Have you been happily advertising using Google Ads or Facebook over the past couple of years, thinking that it’s not necessary to consider other
AVADO
Speaker - David Bain
More info
Other webinars you may like
FREE
Duration: 30 Min
Why you should be using a webinar producer
Many of you have discovered how time-consuming and frustrating it can be to run a webinar. Many of you are very experienced in the field of webinar production and some of you think you should be conducting more webinars. Maybe you’re not part of a webinar team, you are the webinar team. Sometimes
Webinara
Speaker - Dave Clark
More info
FREE
Duration: 60 Min
Reach Customer Inboxes and Drive Revenue
Join Dyspatch CEO Matt Harris and SMTP Marketing and Delivery Expert Wendy Griffin as they share their strategies for creating and delivering exceptional transactional emails that reach your customers’ inboxes and drive revenue. Learn the key issues impacting deliverability and how addressing those
Dyspatch by Sendwithus
Speaker - Matt Harris
More info
FREE
Duration: 60 Min
Developing Email as the Cornerstone of the Customer Journey
Join Sendwithus CEO, Matt Harris, and guest, Shar VanBoskirk, VP and Principal Analyst at Forrester Research, in conversation about the state of email in today’s customer-obsessed, post-GDPR world. This must-see webinar is your chance to geek out with Matt and Shar over the key role email plays
Dyspatch by Sendwithus
Speaker - Matt Harris
More info
SHOW ALL WEBINARS
ARE YOU 100% SURE YOU WANT TO YOU WANT TO DISCONNECT ?

Yes No
ARE YOU 100% SURE YOU WANT TO REMOVE THIS SPEAKER ?

Yes No
THIS SPEAKER CANNOT BE REMOVED. YOU HAVE ALREADY SELECTED THIS SPEAKER ABOVE. SELECT ANOTHER SPEAKER ABOVE TO REMOVE IT.

OK
PLEASE TYPE A VALID KEYWORD IN THE SEARCH FIELD