How to use Net Promoter Score to improve customer satisfaction webinar
When

January 13, 2016 @ 10:30 am - 11:30 am Europe/Berlin
( Show in my time zone )

Organizer

Markedu - Joao Ribeiro - Twitter

Host

Relationwise - J.Christian Andersen

Attendance Fee
Free

Used by companies of all sizes, Net Promoter Score® (NPS) has become one of the most popular methods to measure customer satisfaction. In this webinar, J. Christian Andersen will show you how NPS will help you improve customer experience and get more customers to recommend your business to others.

Why attend this webinar:

1. Introduction to Net Promoter Score® methodology – used by top brands such as LEGO, Apple and businesses of all sizes.

2. The 5 steps to Customer Nirvana that have become the touchstone and blueprint for everything we do.

3. Codifying LEGO and other world brands in the search for excellence. You will see exactly what to copy and how to apply it.

More information about the speakers:

Relationwise - J.Christian Andersen - CEO - Twitter

J. Christian Andersen is the co-founder of Relationwise and author of two books. He has presented numerous talks and workshops and advised leaders on how to make their company the one people love to recommend. Lately one of his customers said; “I highly recommend Christian. In just one hour we received the necessary, unconventional advice we needed in order for us to get started in mobilising our customer ambassadors.”

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Slides/PDF available

Information about the Organizer:

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