Unlocking Customer Engagement with Digital Platforms webinar
When

October 27, 2015 @ 12:30 pm - 1:30 pm Europe/London
( Show in my time zone )

Organizer

Engerati - Jamie Barnes - Twitter

Host

Engerati - Jamie Barnes

Co-Host

Opower - John Webster

Co-Host

Accenture - Wytse Kaastra

Sponsor

Opower, Accenture

Attendance Fee
Free

According to Accenture’s New Energy Consumer multi-year research program, digitally engaged consumers can unleash significant business value for energy providers. They are more satisfied, are more likely to participate in energy management programs, and would share energy usage information more easily. They also more likely to recommend their current energy providers and, in competitive markets, are less likely to switch providers.

But, engaging customers is not about a single service or process. It requires the integration of many systems and types of data and the ability to adapt to new customer expectations. As a result, digital platforms are fueling the next generation of innovation in customer engagement.

In this webinar, Opower and Accenture will provide insights into the digitally engaged consumer, and ways utilities can realize the potential of engagement through a platform-enabled approach.

Why attend this webinar:

1. We will provide insights into the digitally engaged consumer

2. We will show ways utilities can realize the potential of engagement through a platform-enabled approach

3. How to adapt to new customer expectations

More information about the speakers:

Engerati - Jamie Barnes - Project Manager - Twitter

Opower - John Webster - Vice President, International Marketing & Strategy

Accenture - Wytse Kaastra - Managing Director and Lead for Accenture Energy Consumer Services in Europe, Africa, and Latin America

Information about the Organizer:

Engerati is the central destination for delegates from over 40 leading energy events - A global meeting place for energy professionals to network, collaborate, share and engage.

Connect with international industry stakeholders, gain new insights, and exchange information on the latest energy developments.

company logo