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webinara overview
Utilities and Energy

Unlocking Customer Engagement with Digital Platforms

webinar description

According to Accenture’s New Energy Consumer multi-year research program, digitally engaged consumers can unleash significant business value for energy providers. They are more satisfied, are more likely to participate in energy management programs, and would share energy usage information more easily. They also more likely to recommend their current energy providers and, in competitive markets, are less likely to switch providers.

But, engaging customers is not about a single service or process. It requires the integration of many systems and types of data and the ability to adapt to new customer expectations. As a result, digital platforms are fueling the next generation of innovation in customer engagement.

In this webinar, Opower and Accenture will provide insights into the digitally engaged consumer, and ways utilities can realize the potential of engagement through a platform-enabled approach.

Reasons to attend the webinar
  • We will provide insights into the digitally engaged consumer

  • We will show ways utilities can realize the potential of engagement through a platform-enabled approach

  • How to adapt to new customer expectations

Speakers:
Engerati
Jamie Barnes, Project Manager
Opower
John Webster, Vice President, International Marketing & Strategy
Accenture
Wytse Kaastra, Managing Director and Lead for Accenture Energy Consumer Services in Europe, Africa, and Latin America
27

Oct

2015

12:30 - 1:30 PM
(GMT +1)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

WEBINAR HAS ENDED
Organizer: Engerati

Engerati is the central destination for delegates from over 40 leading energy events - A global meeting place for energy professionals to network, collaborate, share and engage. ... Read More

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