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The Convenience Revolution with NYT Best-Selling Author Shep Hyken!

Disrupt your competition, win customer loyalty and leverage convenience!

THIS WEBINAR WAS RECORDED ON THE

August 27, 2019

Duration

60 min

Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers.

Our Guest: SHEP HYKEN CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Visit hyken.com
Why attend?
  • Disrupt your competition.

  • Win customer loyalty.

  • Leverage convenience.

  • Learn the 6 convenience principles.

Who should attend?
Companies who want to build loyal relationships with their customers and employees and focus on delivering amazing customer service. Companies and managers who want to improve customer engagement, manage the customer experience and create customer loyalty.
Speakers
speaker
Panviva Inc, Social Media Manager at Panviva
Panviva emerged from a driving desire to give employees one-click access to the information they need, when they need it and in the context they need it – to do their jobs right the first time. Ted Gannan, Panviva CEO and co-founder, has grown a content development consultancy into a global leader in knowledge management. Today, Panviva is helping companies worldwide to solve their most complex information access problems by delivering just-in-time information.

WATCH WEBINAR

Organizer:

Panviva emerged from a driving desire to give employees one-click access to the information they need, when they need it and in the context they need it – to do their jobs right the first time. Ted Gannan, Panviva CEO and co-founder, has grown a content development consultancy into a global leader ...
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