Menu Shape 3 copy 2Created with Avocode.

The Convenience Revolution with NYT Best-Selling Author Shep Hyken!

Disrupt your competition, win customer loyalty and leverage convenience!

THIS WEBINAR WAS RECORDED ON THE

August 27, 2019

Duration

60 min

Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers.

Our Guest: SHEP HYKEN CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Visit hyken.com
Why attend?
  • Disrupt your competition.

  • Win customer loyalty.

  • Leverage convenience.

  • Learn the 6 convenience principles.

Who should attend?
Companies who want to build loyal relationships with their customers and employees and focus on delivering amazing customer service. Companies and managers who want to improve customer engagement, manage the customer experience and create customer loyalty.
Speakers
speaker
Panviva Inc, Social Media Manager at Panviva
Panviva emerged from a driving desire to give employees one-click access to the information they need, when they need it and in the context they need it – to do their jobs right the first time. Ted Gannan, Panviva CEO and co-founder, has grown a content development consultancy into a global leader in knowledge management. Today, Panviva is helping companies worldwide to solve their most complex information access problems by delivering just-in-time information.

WATCH WEBINAR

Organizer:

Panviva emerged from a driving desire to give employees one-click access to the information they need, when they need it and in the context they need it – to do their jobs right the first time. Ted Gannan, Panviva CEO and co-founder, has grown a content development consultancy into a global leader ...
Read More

Other webinars you may like
FREE
Jan 24, 10.00 AM (GMT -08:00)
Employee Engagement in 2020
One of the top challenges for every company is attracting and keeping top talent. Because of this, we see a shift in the market where the focus is on not just hiring great people, but keeping them engaged. It is no longer about talent management software. Learn 5 employee engagement strategies for 2020
Aragon Research
Speaker - Kalyn Stockman
More info
FREE
Sep 11, 12.00 AM (GMT -05:00)
The Programmatic Era
We have created a completely new approach to marketing. The old ways of doing things are over. Now, you can leverage the power of true artificial intelligence with SiriusTraffic.com. During this presentation you will learn: - The Facts About Programmatic Marketing - How To Decrease Your Marketing
SiriusTraffic.com
Speaker - Diez Mansour-Dehghan
More info
FREE
Sep 10, 9.30 AM (GMT -07:00)
Move Your Training Online in 6 Steps
Companies everywhere are reaping the benefits of virtual training. Reduced travel time/costs, quicker responses to training needs, impact on global teams. Yet, many worry training quality is being lost. Can training be moved online successfully? One of the issues we've seen is the attempt to force
DS Virtually
Speaker - David Smith
More info
Other webinars you may like
FREE
Duration: 20 Min
The Programmatic Era
We have created a completely new approach to marketing. The old ways of doing things are over. Now, you can leverage the power of true artificial intelligence with SiriusTraffic.com. During this presentation you will learn: - The Facts About Programmatic Marketing - How To Decrease Your Marketing
SiriusTraffic.com
Speaker - Diez Mansour-Dehghan
More info
FREE
Duration: 60 Min
Move Your Training Online in 6 Steps
Companies everywhere are reaping the benefits of virtual training. Reduced travel time/costs, quicker responses to training needs, impact on global teams. Yet, many worry training quality is being lost. Can training be moved online successfully? One of the issues we've seen is the attempt to force
DS Virtually
Speaker - David Smith
More info
FREE
Duration: 60 Min
Less Stress and More Success
This 45-minute presentation – followed by a live Q&A on all things negotiation – will provide techniques to boost your leverage and confidence at the negotiating table while still achieving lower prices. ProPurchaser Founder and President Rod Sherkin will discuss four ideas that will
ProPurchaser
Speaker - Rod Sherkin
More info
SHOW ALL WEBINARS
ARE YOU 100% SURE YOU WANT TO YOU WANT TO DISCONNECT ?

Yes No
ARE YOU 100% SURE YOU WANT TO REMOVE THIS SPEAKER ?

Yes No
THIS SPEAKER CANNOT BE REMOVED. YOU HAVE ALREADY SELECTED THIS SPEAKER ABOVE. SELECT ANOTHER SPEAKER ABOVE TO REMOVE IT.

OK
PLEASE TYPE A VALID KEYWORD IN THE SEARCH FIELD