Our Guest: SHEP HYKEN CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Visit hyken.com
Disrupt your competition.
Win customer loyalty.
Learn the 6 convenience principles.
Who should attend?Companies who want to build loyal relationships with their customers and employees and focus on delivering amazing customer service. Companies and managers who want to improve customer engagement, manage the customer experience and create customer loyalty.
Panviva emerged from a driving desire to give employees one-click access to the information they need, when they need it and in the context they need it – to do their jobs right the first time. Ted Gannan, Panviva CEO and co-founder, has grown a content development consultancy into a global leader ...