Consumer acceptance of digital payments is expanding new commerce channels for click and collect, e-commerce order for home delivery, in-app purchases, and digital commerce at the point of sale. Javelin Strategy and Research provides consumer research on the usage of digital payments, market forecasts, and specific customer profiles who are on the cusp of using digital payments but have not made the jump. Technology advancements across multiple sectors of payments may help consumers consider the transition from plastics to digital payments. Join Javelin Strategy and W. Capra Consulting Group to learn about consumer digital payment trends, what technology advancements may advance consumer usage for digital payments, and how consolidation in the payments ecosystem will impact the future of payments.
Consumer insights for digital payment users and demographics for those that are ready to make the digital payment transition.
The impact consolidation has and will continue to have on the future of payments.
Trends in technology advancements that may advance consumer behavior specific to digital payments.
Jim DuBoyce, Management Consulting at W. Capra
With experience in finance, payment operations, risk management, procurement and supply chain management roles in his career, Jim brings a diverse background to W. Capra and his clients. Jim specializes in assisting clients develop their payment acceptance strategy, reduce processing costs, and improving payment operations. His client engagements include major oil companies, convenience store chains, drug stores, quick serve restaurants, specialty retailers, card issuers and online merchants.
Krista Tedder, Head of Payments Research at Javelin Strategy
As Head of Payments Research, Krista is focused on expanding Javelin’s research coverage to provide value for all major participants in the payment ecosystem - acquirers, issuers, merchants, payment service providers and fintech firms. A focus on consumer adoption balanced with an understanding of payment technology and P&L management, she provides clients with actionable insights to improve profitability and consumer loyalty. Krista's experience spans 20 years - most notably with Bank of America (MBNA), First Data and MasterCard.