Menu
webinara overview
Project Management

Webinar: What Does Customer Service Mean

webinar description

Organizations often think they understand their customers, and engage with them in a manner they believe will provide a valuable service. However, through conversations with customers and customer research, we’ve learned that many firms miss the mark. In this webinar we’ll speak to a panel of experts who will review the definition of customer service, how to understand customer needs, and how to design a customer service program that will deepen relationships with your customers.

Reasons to attend the webinar:
  • Get a better definition of customer service

  • Understand customer needs

  • Learn how to design a customer service program that will deepen relationships with your customers

Speakers:
Supply Chain Insights
Lora Cecere, Founder, CEO
Lora spent 9 years as an industry analyst with Gartner Group, AMR Research, and Altimeter Group; 10 years as a leader in the building of supply chain software at Manugistics and Descartes Systems Group; and 15 years as a supply chain practitioner at Procter & Gamble, Kraft/General Foods, Clorox, and Dreyer’s Grand Ice Cream (now a division of Nestlé).
20

Jan

2016

1:00 - 2:00 PM
(GMT -4)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

WEBINAR HAS ENDED

Kelly Barner owns, manages, and edits Buyers Meeting Point. She has a unique perspective on procurement from the numerous roles she has held during her 15 years in procurement. Kelly worked for Ahold USA (parent company of grocery chains Stop & Shop, Hannaford, Giant Landover, and more) on their not ...
Read More

Other webinars you may like
Free
Oct 23, 7.00 AM (GMT -04:00)
Are you really MANAGING Procurement?
Join Pierre Lapree, Founder of the Per Angusta SaaS solution, Peter Smith, Managing Editor of Spend Matters UK/Europe and Glen Lovett, Head of Group Procurement FirstGroup for this webinar We’ll discuss how procurement functions and teams can work better and more effectively by considering
Spend Matters EU/UK
Speaker - Peter Smith
More info
Free
Oct 25, 1.00 PM (GMT -04:00)
Integrating Supplier Risk Management into Your Procurement Processes
Managing supplier risks is a significant challenge in today’s highly globalized supply chains. As your sourcing and procurement teams play more strategic roles in business growth and sustainability, real-time supplier risk insights need to be fully integrated into your procurement processes. Attend
Procurement Pros Group LLC
Speaker - Hal Good
More info
Free
Nov 15, 9.00 AM (GMT -04:00)
How to link procurement processes to business value
According to The Hackett Group, 84% of procurement organizations strongly believe that digitalization of procurement processes will dramatically change the way their services are offered within the next few years. However, based on CPO Rising research, only 29% of procurement leaders are focusing on
Rosslyn Data Technologies
Speaker - Lance Mercereau
More info
Other webinars you may like
Free
Oct 23, 7.00 AM (GMT -04:00)
Are you really MANAGING Procurement?
Join Pierre Lapree, Founder of the Per Angusta SaaS solution, Peter Smith, Managing Editor of Spend Matters UK/Europe and Glen Lovett, Head of Group Procurement FirstGroup for this webinar We’ll discuss how procurement functions and teams can work better and more effectively by considering
Spend Matters EU/UK
Speaker - Peter Smith
More info
Free
Oct 25, 1.00 PM (GMT -04:00)
Integrating Supplier Risk Management into Your Procurement Processes
Managing supplier risks is a significant challenge in today’s highly globalized supply chains. As your sourcing and procurement teams play more strategic roles in business growth and sustainability, real-time supplier risk insights need to be fully integrated into your procurement processes. Attend
Procurement Pros Group LLC
Speaker - Hal Good
More info
Free
Nov 15, 9.00 AM (GMT -04:00)
How to link procurement processes to business value
According to The Hackett Group, 84% of procurement organizations strongly believe that digitalization of procurement processes will dramatically change the way their services are offered within the next few years. However, based on CPO Rising research, only 29% of procurement leaders are focusing on
Rosslyn Data Technologies
Speaker - Lance Mercereau
More info
Other webinars you may like
Free
Duration: 60 Min
Improve Your Negotiation Skills
Every negotiator has a set of core principles that are part of his or her negotiation DNA. These principles are often shaped by the negotiator’s education level, battle experience, and cultural upbringing, and act as fundamental building blocks of his or her negotiation
“Mastering High Stakes Negotiations”
Speaker - Mark Bilgin
More info
Free
Duration: 60 Min
Creating a Culture That Attracts Top Supply Chain Talent
Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The path to creating a culture of engagement is as hard to define as culture itself, and it is a path that has no end. When Tosca began operations in 1958,
Tosca
Speaker - Mike Wasson
More info
Free
Duration: 60 Min
The 5 Most Expensive Mistakes AP Can Make And How To Avoid Them
The number one goal of any AP team – ensure that the company gets the most out of every dollar spent. The number one goal for strategic AP teams – become a driving force for positive cash flow. So what happens when the AP team makes a really expensive mistake? How long would it take for you
Buyers Meeting Point
Speaker - Kelly Barner
More info
show all webinars
ARE YOU 100% SURE YOU WANT TO YOU WANT TO DISCONNECT ?

yes no
ARE YOU 100% SURE YOU WANT TO REMOVE THIS SPEAKER ?

yes no
THIS SPEAKER CANNOT BE REMOVED. YOU HAVE ALREADY SELECTED THIS SPEAKER ABOVE. SELECT ANOTHER SPEAKER ABOVE TO REMOVE IT.

OK
PLEASE TYPE A VALID KEYWORD IN THE SEARCH FIELD