Organizations often think they understand their customers, and engage with them in a manner they believe will provide a valuable service. However, through conversations with customers and customer research, we’ve learned that many firms miss the mark. In this webinar we’ll speak to a panel of experts who will review the definition of customer service, how to understand customer needs, and how to design a customer service program that will deepen relationships with your customers.
Get a better definition of customer service
Understand customer needs
Learn how to design a customer service program that will deepen relationships with your customers
Lora Cecere, Founder, CEO at Supply Chain Insights
Lora spent 9 years as an industry analyst with Gartner Group, AMR Research, and Altimeter Group; 10 years as a leader in the building of supply chain software at Manugistics and Descartes Systems Group; and 15 years as a supply chain practitioner at Procter & Gamble, Kraft/General Foods, Clorox, and Dreyer’s Grand Ice Cream (now a division of Nestlé).