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What Does Customer Service Mean

Organizations often think they understand their customers, and engage with them in a manner they believe will provide a valuable service. However, through conversations with customers and customer research, we’ve learned that many firms miss the mark. In this webinar we’ll speak to a panel of experts who will review the definition of customer service, how to understand customer needs, and how to design a customer service program that will deepen relationships with your customers.
Why attend?
  • Get a better definition of customer service

  • Understand customer needs

  • Learn how to design a customer service program that will deepen relationships with your customers

Speakers
speaker
Lora Cecere, Founder, CEO at Supply Chain Insights
Lora spent 9 years as an industry analyst with Gartner Group, AMR Research, and Altimeter Group; 10 years as a leader in the building of supply chain software at Manugistics and Descartes Systems Group; and 15 years as a supply chain practitioner at Procter & Gamble, Kraft/General Foods, Clorox, and Dreyer’s Grand Ice Cream (now a division of Nestlé).

WEBINAR HAS ENDED

Organizer:

Kelly Barner owns, manages, and edits Buyers Meeting Point. She has a unique perspective on procurement from the numerous roles she has held during her 15 years in procurement. Kelly worked for Ahold USA (parent company of grocery chains Stop & Shop, Hannaford, Giant Landover, and more) on their not ...
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