January 20, 2016 @ 1:00 pm - 2:00 pm
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Supply Chain Insights - Lora Cecere
Organizations often think they understand their customers, and engage with them in a manner they believe will provide a valuable service. However, through conversations with customers and customer research, we’ve learned that many firms miss the mark. In this webinar we’ll speak to a panel of experts who will review the definition of customer service, how to understand customer needs, and how to design a customer service program that will deepen relationships with your customers.
Why attend this webinar:
1. Get a better definition of customer service
2. Understand customer needs
3. Learn how to design a customer service program that will deepen relationships with your customers
More information about the speakers:
Supply Chain Insights - Lora Cecere - Founder, CEO - Twitter @SCInsightsLLC
Lora spent 9 years as an industry analyst with Gartner Group, AMR Research, and Altimeter Group; 10 years as a leader in the building of supply chain software at Manugistics and Descartes Systems Group; and 15 years as a supply chain practitioner at Procter & Gamble, Kraft/General Foods, Clorox, and Dreyer’s Grand Ice Cream (now a division of Nestlé).