Menu
webinara overview
Project Management

Webinar: What Does Customer Service Mean

webinar description

Organizations often think they understand their customers, and engage with them in a manner they believe will provide a valuable service. However, through conversations with customers and customer research, we’ve learned that many firms miss the mark. In this webinar we’ll speak to a panel of experts who will review the definition of customer service, how to understand customer needs, and how to design a customer service program that will deepen relationships with your customers.

Reasons to attend the webinar:
  • Get a better definition of customer service

  • Understand customer needs

  • Learn how to design a customer service program that will deepen relationships with your customers

Speakers:
Supply Chain Insights
Lora Cecere, Founder, CEO
Lora spent 9 years as an industry analyst with Gartner Group, AMR Research, and Altimeter Group; 10 years as a leader in the building of supply chain software at Manugistics and Descartes Systems Group; and 15 years as a supply chain practitioner at Procter & Gamble, Kraft/General Foods, Clorox, and Dreyer’s Grand Ice Cream (now a division of Nestlé).
20

Jan

2016

1:00 - 2:00 PM
(GMT -4)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

WEBINAR HAS ENDED

Kelly Barner owns, manages, and edits Buyers Meeting Point. She has a unique perspective on procurement from the numerous roles she has held during her 15 years in procurement. Kelly worked for Ahold USA (parent company of grocery chains Stop & Shop, Hannaford, Giant Landover, and more) on their not ...
Read More

Other webinars you may like
Free
Aug 21, 12.00 PM (GMT -04:00)
Creating a Culture That Attracts Top Supply Chain Talent
Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The path to creating a culture of engagement is as hard to define as culture itself, and it is a path that has no end. When Tosca began operations in 1958,
Tosca
Speaker - Mike Wasson
More info
Free
Aug 22, 1.00 PM (GMT -04:00)
Center of Excellence: Collaborative Business Impact
Looking for new ways to increase internal collaboration, engage meaningfully with the business and drive impact? Hear from visionary CPO, Greg Tennyson as he shares how he and his team built a center of excellence within VSP. By leveraging a “spend it like it’s yours” campaign to
VSP Global
Speaker - Greg Tenyson
More info
Free
Aug 24, 12.00 PM (GMT -04:00)
Improve Your Negotiation Skills
Every negotiator has a set of core principles that are part of his or her negotiation DNA. These principles are often shaped by the negotiator’s education level, battle experience, and cultural upbringing, and act as fundamental building blocks of his or her negotiation
“Mastering High Stakes Negotiations”
Speaker - Mark Bilgin
More info
Other webinars you may like
Free
Aug 21, 12.00 PM (GMT -04:00)
Creating a Culture That Attracts Top Supply Chain Talent
Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The path to creating a culture of engagement is as hard to define as culture itself, and it is a path that has no end. When Tosca began operations in 1958,
Tosca
Speaker - Mike Wasson
More info
Free
Aug 22, 1.00 PM (GMT -04:00)
Center of Excellence: Collaborative Business Impact
Looking for new ways to increase internal collaboration, engage meaningfully with the business and drive impact? Hear from visionary CPO, Greg Tennyson as he shares how he and his team built a center of excellence within VSP. By leveraging a “spend it like it’s yours” campaign to
VSP Global
Speaker - Greg Tenyson
More info
Free
Aug 24, 12.00 PM (GMT -04:00)
Improve Your Negotiation Skills
Every negotiator has a set of core principles that are part of his or her negotiation DNA. These principles are often shaped by the negotiator’s education level, battle experience, and cultural upbringing, and act as fundamental building blocks of his or her negotiation
“Mastering High Stakes Negotiations”
Speaker - Mark Bilgin
More info
Other webinars you may like
Free
Duration: 60 Min
Improve Your Gender Pay Gap I.Q.
The gender pay gap continues to appear in the headlines. At work, however, this thorny issue remains taboo. Have you ever wanted to learn the facts? Do you wonder how pay gap audits work? Do you want to learn how to talk about pay at work? Here’s your chance to increase your gender pay gap I.Q.
TalentStream
Speaker - Scott Luton
More info
Free
Duration: 60 Min
How to Effectively Manage Risk in Supply Chain
Most companies are aware of supply chain risks and willing to invest in risk management given their uncertain and volatile environment. Yet they have difficulties orchestrating a systematic approach to assess and manage supply chain risks.BCI Global has developed a unique framework which encompasses
BCI Global
Speaker - Carlo Peters
More info
Free
Duration: 60 Min
The Retail Hangover: Returns and Reverse Logistics
Join us to learn more about the white spot space of Reverse Logistics. Make it easy for people to shop online and they will...and they will return 25-40% of it versus 8-9% in actual stores. In this session, we will discuss: ** Growing omnichannel return & service issues ** Impact of the consumer
Reverse Logistics Association
Speaker - Tony Sciarrotta
More info
show all webinars
ARE YOU 100% SURE YOU WANT TO YOU WANT TO DISCONNECT ?

yes no
PLEASE TYPE A VALID KEYWORD IN THE SEARCH FIELD