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Customer Engagement – Digitising the Customer Relationship

A digital relationship with the customer is a fundamental tenant for any customer engagement strategy we explore:

Learn about the changing attitudes of the consumer and...
Why attend?
  • Driving customer loyalty and managing churn

  • Introducing and delivering new services - driving value through analytics

  • Impact of leveraging smart meter data for energy retail

Speakers
speaker
Adam Malik, Content Director at Engerati
speaker
Eva Sass Lauritsen, Business Developer at SEAS-NVE
I work with a wide range tasks within trend in consumption and tests on electrical price signal, Energy Advice, Light on demand, EV, Smart Grid and Fiber optics and consumer behaviour.
speaker
Jeff Adams, Team Lead (Customer Programs & Business Support) at Alliant Energy
Jeff has been with Alliant Energy for 17 serving in a variety of roles including technical sales consultant, account management, and project management. In his current role as Team Lead Customer Programs & Business Support, he manages and supports the development of energy efficiency and conservation programs.
speaker
Nadeem Sheikh, Senior Vice President and General Manager International at Opower
Multi-national senior exec and general manager focused on scaling rapid-growth consumer-facing technology companies. 10+ years of experience working in leadership roles with startups, investors, and F500 consumer companies in the US, Europe, Australia, and Asia. Currently on the exec team of Opower (2014 IPO, VC funding by NEA, Accel, Kleiner Perkins).

WEBINAR HAS ENDED

Organizer:

Engerati is the central destination for delegates from over 40 leading energy events - A global meeting place for energy professionals to network, collaborate, share and engage. ...
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