Menu
webinara overview
Travel, Tourism and Hospitality

Webinar: Balancing Service And Costs In A Procurement-Driven Travel Program

webinar description

Travelers are demanding more from managed travel programs and suppliers. Compared to a year ago, service delivery has become more important than costs for some, according to results of a new study from The BTN Group and American Express Global Business Travel. While cost containment continues to be a top priority of most managed travel programs, results indicate that service is especially important as it relates to travel management companies, online booking and duty of care/traveler tracking providers. So how are travel managers and buyers balancing the demands?

Hear survey highlights and leading practitioners discuss the trends and how they are finding new ways to measure the value of their programs, suppliers, contracts and savings during this one-hour webinar. Join The BTN Group and sponsor American Express Global Business Travel for the presentation and participate in the live Q&A to follow.

Reasons to attend the webinar:
  • How are companies balancing service and costs

  • Key cost benchmarks companies are tracking

  • Measuring service performance

Speakers:
BTN Group
Mark Ann McNulty, Director
Director of The BTN Group's Content Solutions unit, which produces webinars, white papers and research, Mary Ann McNulty has covered business travel and meetings for more than 25 years.
Johnson Controls
Rex Heineman, Travel, Meetings, and Commercial Card Program Leader
Rex Heineman is responsible for the strategic leadership of the Johnson Controls’ Travel, Meetings, and Commercial Card Program overseeing $270M in spend and a global team of 21 with seven direct reports. He has been involved in global travel program management and innovation for nearly 30 years, supporting a variety of large corporate accounts as global client management director for American Express and HRG North America. Earlier in his career he served as practice leader for an American Express Advisory Services, where he designed corporations’ policies to drive savings, compliance and improve travel behavior and has experience in travel management operations. He began his career with a major domestic airline and spent time in the global student educational tour arena.
Liberty Mutual Insurance
Michelle De Costa, Senior Category Strategist
Michelle De Costa recently joined Liberty Mutual Insurance’ Talent and Enterprise Services team as a Senior Category Strategist, Procurement. In her prior role at Sapient, she used a “connected-thinking” approach to create extraordinary experiences for travelers in the air and on the ground. Previously named Business Travel News’ 2011 Travel Manager of the Year and one of the Top 25 Most Influential Business Travel Executives for her pioneering work in social media in business travel, she strives to push the boundaries of status quo to make travel and overall experiences easier.
06

Oct

2015

1:00 - 2:00 PM
(GMT -4)

(Duration - 60 minutes)

ATTENDANCE FEE - FREE

WEBINAR HAS ENDED

Kelly Barner owns, manages, and edits Buyers Meeting Point. She has a unique perspective on procurement from the numerous roles she has held during her 15 years in procurement. Kelly worked for Ahold USA (parent company of grocery chains Stop & Shop, Hannaford, Giant Landover, and more) on their not ...
Read More

Other webinars you may like
Free
Aug 16, 2.30 PM (GMT +02:00)
Measuring For Success in Source-to-Pay
Do a random Google search of the term procurement KPIs, and you will see references to everything from 6 to 10 to 27 possible measurements. While there are to be certain multiple points of overlap, the reality is that the disparity creates a problem when it comes to identifying which KPIs require managing
Procurement Insights
Speaker - Jon Hansen
More info
Free
Aug 16, 2.00 PM (GMT -04:00)
The 5 Most Expensive Mistakes AP Can Make And How To Avoid Them
The number one goal of any AP team – ensure that the company gets the most out of every dollar spent. The number one goal for strategic AP teams – become a driving force for positive cash flow. So what happens when the AP team makes a really expensive mistake? How long would it take for you
Buyers Meeting Point
Speaker - Kelly Barner
More info
Free
Aug 21, 12.00 PM (GMT -04:00)
Creating a Culture That Attracts Top Supply Chain Talent
Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The path to creating a culture of engagement is as hard to define as culture itself, and it is a path that has no end. When Tosca began operations in 1958,
Tosca
Speaker - Mike Wasson
More info
Other webinars you may like
Free
Aug 16, 2.30 PM (GMT +02:00)
Measuring For Success in Source-to-Pay
Do a random Google search of the term procurement KPIs, and you will see references to everything from 6 to 10 to 27 possible measurements. While there are to be certain multiple points of overlap, the reality is that the disparity creates a problem when it comes to identifying which KPIs require managing
Procurement Insights
Speaker - Jon Hansen
More info
Free
Aug 16, 2.00 PM (GMT -04:00)
The 5 Most Expensive Mistakes AP Can Make And How To Avoid Them
The number one goal of any AP team – ensure that the company gets the most out of every dollar spent. The number one goal for strategic AP teams – become a driving force for positive cash flow. So what happens when the AP team makes a really expensive mistake? How long would it take for you
Buyers Meeting Point
Speaker - Kelly Barner
More info
Free
Aug 21, 12.00 PM (GMT -04:00)
Creating a Culture That Attracts Top Supply Chain Talent
Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. The path to creating a culture of engagement is as hard to define as culture itself, and it is a path that has no end. When Tosca began operations in 1958,
Tosca
Speaker - Mike Wasson
More info
Other webinars you may like
Free
Duration: 60 Min
Improve Your Gender Pay Gap I.Q.
The gender pay gap continues to appear in the headlines. At work, however, this thorny issue remains taboo. Have you ever wanted to learn the facts? Do you wonder how pay gap audits work? Do you want to learn how to talk about pay at work? Here’s your chance to increase your gender pay gap I.Q.
TalentStream
Speaker - Scott Luton
More info
Free
Duration: 60 Min
How to Effectively Manage Risk in Supply Chain
Most companies are aware of supply chain risks and willing to invest in risk management given their uncertain and volatile environment. Yet they have difficulties orchestrating a systematic approach to assess and manage supply chain risks.BCI Global has developed a unique framework which encompasses
BCI Global
Speaker - Carlo Peters
More info
Free
Duration: 60 Min
The Retail Hangover: Returns and Reverse Logistics
Join us to learn more about the white spot space of Reverse Logistics. Make it easy for people to shop online and they will...and they will return 25-40% of it versus 8-9% in actual stores. In this session, we will discuss: ** Growing omnichannel return & service issues ** Impact of the consumer
Reverse Logistics Association
Speaker - Tony Sciarrotta
More info
show all webinars
ARE YOU 100% SURE YOU WANT TO YOU WANT TO DISCONNECT ?

yes no
PLEASE TYPE A VALID KEYWORD IN THE SEARCH FIELD