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Achieving Customer Value: IoT-Connected Service and Beyond

Manufacturers are beginning to see disruptive forces impact their business models and future growth potential. The status quo is no longer good enough for many manufacturers as they search for new ways to interact with customers and deliver value. The Internet of Things is providing the market with a window into this future. This webinar will look at the challenges, changing trends, drivers, and new business models facing manufacturers regarding the IoT and its impact on delivering customer value.
Why attend?
  • Learn more about the trends disrupting the manufacturer.

  • Learn more about the opportunity of the IoT to create new business models and service offerings.

  • Learn more about the value of the IoT which goes beyond service.

  • Learn more about steps from data capture to insight-driven innovation.

Speakers
speaker
Stacy Crook, Research Director, IoT at IDC
Stacy Crook is a Research Director with IDC’s IoT Ecosystem and Trends Research Practice. In this role, she provides coverage of key software trends across the IoT landscape, including the platforms organizations leverage to: manage IoT endpoint devices and connectivity; collect, process, visualize, and analyze IoT data; and integrate IoT data into other applications, systems, and services.
speaker
Aly Pinder Jr., Research Director, Service Innovation & Connected Products at IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience. Mr. Pinder Jr. is also responsible for research which aids manufacturers as they evaluate innovative technologies like 3D printing for service operations, augmented and virtual reality in field support, and the use of IoT and advanced analytics for remotely monitoring and managing assets. Mr. Pinder Jr. establishes a roadmap for the manufacturer to better understand how technology can transform service and support functions to drive exceptional customer experiences and customer value, profitable revenue growth, and improved efficiency in the field.
speaker
Jon Kadane, Director Product Marketing – Smart Connected Products at PTC
Jonathan Kadane is Director of Marketing for PTC’s Smart Connected Products segment where he is responsible for helping companies to realize the benefits that come from connecting and listening to the product they sell and service. Jon comes to PTC with over 30 years of experience delivering value to customers and suppliers in a wide variety of roles including product management for industrial computing hardware and software, remote monitoring solutions, production equipment and consumables and electrical equipment. Jon has also served as a plant manager and led new product, business development and M&A activities for multiple global companies. His experience covers the electrical, electronic, chemical, food and beverage, pharmaceutical, medical device and technology industries. Jon is a graduate of the University of Pennsylvania’s Wharton School of Finance and Commerce.

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