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How can organizations find the customer experience sweet spot that satisfies both customers and the business? Customers want relationships, not transactions. They want fast outcomes, not long queues. They want their best interests in mind, not the accounting department's. Organizations that leverage

Bollinger bands are used to measure a market’s volatility. Basically, this easy to learn indicator tells us whether the market is quiet or whether the market is volatile. When the market is quiet, the bands contract; and when the market is crazy, the bands expand. One thing you should know about

Join Pierre Lapree, Founder of the Per Angusta SaaS solution, Peter Smith, Managing Editor of Spend Matters UK/Europe and Glen Lovett, Head of Group Procurement FirstGroup for this webinar We’ll discuss how procurement functions and teams can work better and more effectively by considering